1. The booking terms and conditions form the sole contract between “Playablanca Holidays.” (Referred to as We) and the person signing the Booking form, who must be over 18 years of age and who shall be deemed to sign this form on behalf of all the persons herein. No contract shall exist until we have received a signed booking form together with the correct “security/booking deposit” and/or ”full payment”, and we have confirmed the reservation in writing. Before booking it is recommended that you telephone, fax or send an email to check availability, giving if possible, a second choice departure date. Your booking can be made provisionally, if required, and held for a maximum of 7 days to allow time for your completed booking form and “security/booking deposit” and /or “full payment” to be received.

2. The balance should be paid not later than 10 weeks before departure. If a booking is made within the 10-week period, “full payment” plus “security/booking deposit” must be received before the booking can be confirmed.

3. A “booking deposit” of 20% must be provided at the time of booking to secure the villa in your name. This is used to secure/book the villa in your name at the time of booking and once you step over the threshold of your home becomes a "Security Deposit" which may be used to cover excessive use of electricity e.g. air conditioning on full with external doors left open, excessive cleaning costs and chargeable telephone calls, and also covers for damage, breakage and loss to any of the villas and contents. It also covers the charge for lost keys, which necessitates changing locks., any problems arising from tampering with these controls will also Please note that "normal wear and tear" will not be deducted from the security deposit. We need to know if you break a cup for example, do not try to make repairs yourself as this "could" compromise the next guests' safety. Please report all damage/accidents to us.

4. The “security deposit” (less any such charges) will be refunded, by cheque. The Management Company must first complete its inventory and occupancy report and then await the receipt of the monthly utility bills and/or confirmation from the OWNER that we can return the deposit. THEREFORE THE SECURITY DEPOSIT IS REFUNDED ON THE 18TH DAY OF THE FOLLOWING MONTH AFTER YOUR DEPARTURE. Renters are liable for all damage and loss to the villa during their stay. We and our agents reserve the right of entry at any time. PLEASE NOTE THAT THE SECURITY/BOOKING DEPOSIT WILL BE FORFEITED IF YOU DO NOT PAY THE FINAL BALANCE DUE.

5. The accommodation rates quoted are PER WEEK (not per person), and include electricity, heating (when applicable), bed linen, towels.

6. Please note that SMOKING IS NOT PERMITTED INSIDE ANY OF THE VILLAS, If the Management Company discover evidence of smoking in the villa, this will be taken into account when assessing your “security/breakage deposit”, and your co-operation is therefore requested and appreciated.

7. The accommodation may only be sub-let, shared or assigned by you with our express agreement, otherwise only by persons detailed on the booking form are permitted to stay in the villa. The maximum occupancy is quoted for each villa and is determined by the authorities within strict guidelines for fire safety. Please note that contravention of the above will render your booking void and all moneys will be forfeited. No pets are allowed in the villa.

8. The rental period begins at 16.30 hours on the day of arrival and terminates at 10.00 hours on the day of departure. The villa is professionally cleaned and inspected before and after each rental to ensure that all guests have a comfortable stay.

9. Cancellations must be confirmed to us in writing. In the event that you cancel your reservation, or we have to cancel the arrangements due to non payment of the balance due within the time allowed before departure, cancellation charges will be made as follows; • Date of booking - 10 weeks before vacation: CHARGE- LOSS OF SECURITY/BOOKING DEPOSIT • After final balance is received (10 weeks before vacation): CHARGE- 100% Deducted

10. You are strongly recommended to take out adequate holiday/vacation insurance to cover possible cancellation as soon as your reservation is definite.

11. We cannot accept liability for death, personal injury, sickness, accident, delay or loss of luggage or personal effects or any other loss or misadventure which may occur whilst renting one of our villa.

12. Force Majeure. We accept no responsibility or liability for any loss or damage or alteration to the terms of your reservation caused by events beyond our control, including, but restricted to, war, terrorist activity, civil commotion, flight delays or cancellations, airport closures, adverse weather conditions, fire, flood, or industrial dispute.

13. We cannot accept any liability for failure of public supplies such as water, electricity, gas supplies. Nor for the consequences of the actions or omissions of persons who may control or supply main services, or any actions taken in the vicinity of the property reserved, by any authority over which there is no control. We cannot accept any liability for air conditioning systems, or of pool heaters or any household appliances breaking down. All urgent steps will be taken , however to get the engineer out as soon as possible to rectify any problem. This does not affect your statutory rights as a consumer.

14. We cannot accept any liability for your personal safety during your holiday vacation. You are reminded to exercise care as to your personal safety, and the safety of your companions. Whenever possible, valuables should be left in a secure place and out of sight.

15. ALL CLIENTS SHOULD POSSESS VALID PASSPORTS AND ANY VISA REQUIRED It is, however, the holidaymaker’s responsibility to make sure that they have all the correct travel documents. We cannot accept liability for any aforementioned conditions not being met or any refusal of passage.

16. We reserve the right to decline or retain any person as a client whose conduct is “deemed to be disruptive” and affects the enjoyment of other holidaymaker's/residents. We shall be under no liability to accept any costs incurred, or responsibility for, any such person. Some of the neighbourhoods have full time residents, so please respect their privacy and try to keep noise to a minimum after 10.30 pm. Thank you.

17. All descriptions given on the web site are made in good faith, but no liability can be accepted for error or omissions.

18. Should you experience any problems whatsoever with the villa during your stay, please contact us, we will do our best to assist and rectify the matter as soon as it is practically possible. We cannot resolve a problem for you unless we/one of our agents are notified of it at the time. Please give us the "opportunity" to correct matters. Should a problem remain unresolved, you are asked to notify us in writing within 7 days of your return. No action can be taken or liability accepted for any complaints received after this period. We aim to resolve complaints within a 2-month period from receipt, the details of which will be kept confidential to only the parties involved.

END

Last Update 4th January 2007